Client Paper Co. is run by a single operator, so every message goes to a person rather than a ticket queue. Email is the fastest and only guaranteed channel — there is no support phone line.
support@clientpaper.co — support, billing and refunds, bug reports, feature requests, privacy and data-deletion requests, and press or partnership enquiries all go to the same address. Replies typically come within two business days (Indian Standard Time, UTC+5:30).
To get a useful answer on the first reply, include the email address on your account, the document type and reference if the issue is about a specific invoice or agreement, what you expected to happen, and what happened instead. For billing questions, include the payment reference from your receipt.
Product updates and template previews are posted on Instagram (@clientpaperco). Direct messages there are read but not monitored for support — anything time-sensitive should go to the support email instead.
Client Paper Co. is operated by Siddharth G from Chennai, Tamil Nadu, India. The product serves freelancers worldwide and is used entirely over the web; there is no walk-in office, so please use email rather than post for anything that needs a reply.
Requests to access, correct, export, or delete your data are handled at the same address and are described in the Privacy Policy. Terms governing use of the service are in the Terms of Service. Background on the product and who builds it is on the about page.